Refund policy

Return & Refund Policy

At Abstracta Decor, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You can request a return within 7-days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include all original tags (if applicable).
  • Be returned in its original packaging.
  • Be accompanied by your order confirmation, invoice, or proof of purchase.

How to Request a Return

To start a return, please contact our Customer Support team at:

πŸ“§ Email: abstractadecor@gmail.com

When contacting us, please include your order number and the reason for your return so we can assist you as quickly as possible.

Return Address:

[ Tell when you contact with Our Team ]

Once your return request is approved, we'll provide you with complete instructions on how to return your parcel.

Please Note: Returns sent without prior approval from our support team will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is:

  • Damaged during delivery,
  • Defective
  • Incorrect or
  • Different from what you ordered,

please contact us within 48 hours of delivery by emailingΒ abstractadecor@gmail.com. Kindly include clear photos of the item and its packaging so our team can review the issue and arrange a suitable solution as quickly as possible.

Exchanges

If you'd like a different item, color, or design, the quickest option is to request a return for the original item (if eligible). Once your return is approved, you can place a new order for the item you prefer.

Refunds

After we receive your returned item, our team will inspect it to ensure it meets our return policy.

If your return is approved:

  • Your refund will be processed using your original payment method whenever possible.
  • Refunds are generally completed within 7–10 business days after approval.
  • Depending on your bank or payment provider, it may take a few additional business days for the amount to appear in your account.

For Cash on Delivery (COD) orders, approved refunds will be issued through bank transfer, JazzCash, or EasyPaisa, depending on the details you provide.

If you haven't received your refund within 15 business days after approval, please contact us our Team, and our support team will be happy to assist you.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, feel free to contact our Customer Support team.

πŸ“§ Email:Β abstractadecor@gmail.com

At Abstracta Decor, your satisfaction is our priority, and we're committed to providing a smooth, transparent, and hassle-free shopping experience.